Callers want to talk to human beings. YesTrak provides the people and the technology to make it happen.
No one calls a phone number wanting to hear the voicemail message. Without a warm, friendly voice answering your calls to help your callers take action, you risk losing customers to your competitors. YesTrak ensures that your valuable efforts don’t go to waste. You spent a lot of time and money to get the phone to ring, now make sure your calls are always answered by live professional agents.
When someone calls your business, there are three ways we handle your calls:
So you can get back to your callers when it’s convenient for you.
So that your callers are scheduled on your calendar and driving increased billings for your business.
To pre-qualify your callers, gather their necessary information, collect an RSVP, and so much more.
Our professionally written scripts make it easy for you to get started. There’s no need to wrack your brain trying to find the right words for us to say to your callers; we’ve done the hard work for you. Simply choose the call center script that’s right for you (or use multiple scripts at the same time) and fill in the blanks with the exact verbiage you want said. You type it and we say it. It’s that simple!
Your business is always changing — and so will the actions you want us to take with your callers. With customizable routing, real-time editable scripts, live calendar syncing, and more; we make it easy for you to adjust the way we handle your calls on the go. From your desktop, tablet, or mobile device — make changes within our system as often as you want.
YesTrak makes sure your callers get the call center services they deserve. They don’t care if your staff is out to lunch, gone for the day, or just too busy to get to the phone… today’s customer is demanding. We know how busy you are…but your callers won’t.
With the YesTrak advantage, our agents keep your callers engaged and comfortably in the hands of a live person. Rest easy knowing that your staff can get back to your callers at a time that makes sense, without a lost opportunity to secure revenue for the business.
To excel, you need business process tools that help you measure results, on the fly, that are easily deployed. If that tool lets you outsource time-consuming functions at a fraction of the cost of adding a new employee, the added-value becomes clear.
For phone handling peace of mind, YesTrak is that tool.
Whichever you are, you’re passionate about what you do, protective of the brand and image you’re trying to build, and conscious of the price you spend on tools to maximize your ability to grow quickly. You want to spend $1, get $5 back in value, and know that the money you spend will buy you more time to grow your business.
Easily customizable scripts, professional live agents, automated menus, real-time call routing – YesTrak is the complete phone handling solution. It’s so simple you can operate without even owning a phone! Let us answer your calls, capture leads and set appointments on your calendar.
You get an e-mail or a text immediately after the call, with an at-a-glance summary of the conversation so you can capitalize immediately on any opportunities, or perform more research before responding to your callers at a time that is more convenient for you. You can even listen to the call recordings from your computer, tablet or mobile phone to gain more insight into your customer’s needs before responding.
Customer care, accounts payables, accounts receivables, marketing, HR, birthday cakes…you and your staff (should you be so lucky) juggle everything, every day. Your desk is on the front lines, and sometimes that ringing phone becomes a casualty of war when you have an irritated customer, confused colleague and a food delivery guy standing in front of you at the same time.
You need to know that a missed phone call won’t mean an angry boss who doesn’t realize how many things you’re managing at once.
Instead of having to listen and take notes on a bunch of voicemails in the morning or after lunch, send your calls to us. We’ll send you immediate notifications, via email or text, with at-a-glance summaries of the message we take or appointment we set.
In five seconds of reading, you’ll get to the heart of what used to take you five minutes on a phone call (in the midst of whatever emergency you were dealing with in the first place). On the fly, you can decide if you need to call that person back right away, or if it can wait ’til a better time. If it’s a message for someone else, just forward the message on, no writing on your part, in no time at all.
There’s even an option to record your calls so you can listen to them in the system if you need deeper insight into specific calls. These recordings allow for complete transparency and accountability. We recognize we are an extension of your team, and that’s why we want you to know everything we are doing on your behalf, and without much effort to get it. That makes us very unique in the call center world.
To learn what else we can do to put time back in your pocket, click below for a free demo and consultation.