8 Steps to Properly Placing Callers on Hold

8 Steps to Properly Placing Callers on Hold

Placing a caller on hold may seem like a simple endeavor, but it’s amazing how many phone handlers muck it up! Doing so leaves a bad taste in your caller’s mouth, and forces them to re-think doing business with you.

Here’s a bullet-proof 8 Step Process that is guaranteed to have your team impressing callers, even when they have to put them on hold. We suggest printing this out and placing it by your phones so it’s always front of mind!

About admin

Co-founder of YesTrak.comFounder of MyDoctorCalls.comAuthor of 'Own the Phone'Since 2008, Spencer has helped thousands of clients generate more revenues as a result of improving the way phones are answered. As co-founder of YesTrak (a revolutionary live agent answering service) and MyDoctorCalls (a cloud-based call tracking and recording system), his products and services have changed the way businesses approach their inbound calls. Spencer is also the author of 'Own the Phone'-- a book that helps healthcare practices turn their phones into growth machines.